RETURN POLICY OF SCARLETT REYES INTERIORS

Effective Date: May 29, 2023

At Scarlett Reyes Interiors, we strive to provide you with high-quality products and exceptional services. However, we understand that there may be occasions where you need to make a return. This Return Policy sets forth the terms and conditions for returning products purchased through our website. By making a purchase, you agree to comply with and be bound by this policy. We recommend reading this document carefully before engaging in any transactions with us.

Return Period
We accept returns within a period of 7 days from the date of item delivery. After this period, returns will not be accepted.

Return Conditions
In order for an item to be eligible for return, it must meet the following conditions:
a) The item must be in its original, unused condition and in the same state as it was delivered.
b) The item must be in its original packaging, including all original labels and accessories.
c) The purchase receipt or proof of payment must be provided.

Return Process
If you wish to make a return, please follow these steps:
a) Contact our customer service within the aforementioned return period.
b) Provide the necessary information, such as the order number and a detailed description of the reason for the return.
c) Our customer service team will provide you with additional instructions on how to proceed with the return.
d) You will be responsible for the shipping costs incurred when returning the item.

Non-Returnable Items for Return
Some items are not eligible for return:
a) Customized or made-to-order items according to your specifications. These items are special orders and are non-cancelable, non-returnable, non-exchangeable, and non-refundable.
b) Items that are not in their original condition, have been used, or have been damaged by the customer.
c) Change of mind or aesthetic preference.

Inspection and Refund
Once we receive the returned item, we will inspect it to verify its condition and compliance with the return conditions. If the return is approved, we will issue a refund for the value of the returned item, minus the original shipping costs. The refund will be processed using the same payment method used in the original purchase unless otherwise agreed. Please note that refunds may take several business days to process, depending on the payment method used and the processing policies of your financial institution. 

Exceptions
In the event of receiving a defective or damaged item, we ask that you notify us immediately so that we can take the necessary steps to resolve the issue. In such cases, different return conditions and processes may apply as appropriate. 

Contact
If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact us through the contact information provided on our website.

By making a purchase at Scarlett Reyes Interiors, you confirm that you have read, understood, and accepted this Return Policy in its entirety. If you do not agree with any of the terms set forth herein, we recommend not engaging in any transactions with us.